The Information We Collect at Your Request
We may collect and process the following personal data from you in order to provide the Service:
- When you first create an Account to use our Services, we will collect your email address, and password. If you want us to send you text message reminders, we will need your phone number.
- If you want us to access your “MyStudentLoan.csv” file from your Federal Student Aid (“FSA”_ account, we will collect your FSA login information for that account, and of course, all of the information in your MyStudentLoan.csv file, which includes your student loan information, the status of your loans, the amount of your loans, and the education institutions you have attended.
- We also collect personal data from you when you answer questions in our System that helps us to guide you on your student loans.
- In order to better support you, if you make an inquiry through our website, or contact us in any other way, we will keep a copy of your communications with us.
Nickels’ Day-to-Day Use and Disclosure of Data Identifying You
Simply put, we do not and will not sell or rent your personal data to anyone, for any reason, at any time.
Specifically with respect to the login information for your FSA and servicer accounts, we will use that information:
- For the FSA account, only to periodically download your “MyStudentLoan.csv” file from your Federal Student Aid account to your Account on our Service; and
- For your loan servicer accounts, only to retrieve your student loan information to load into your Account.
Except in extraordinary cases, as we discuss below, Nickels uses and discloses your personal data in a form that identifies you only for these purposes:
- to provide the Service to you, including running the Service and providing technical support to you, and making the Service more secure;
- to analyze the use of the Service so that we can improve it;
- to send you any emails, texts, or other communications relevant to your use of the Service, including sending reminders, customer surveys, or other communications you have requested that we send;
- unless you have opted out, to deliver communications about products and services that we or our partners can offer to you;
- for research, planning, and troubleshooting problems;
- to inform the educational institution (if any) which referred you to Nickels that you have signed up for the Service;
- to Plaid in order to retrieve your loan service account information, as described above;
- to other third-party contractors that provide services (e.g. email notifications) to Nickels and are bound by these same privacy restrictions;
- to enforce Nickels’ Terms of Service; and
Nickels’ Use of Aggregated Personal Data That Doesn’t Identify You
Nickels may use and disclose anonymous or aggregate personal data, which does not identify you individually, to:
- Users of the Service for purposes of comparison to the broader community (for example, how much you owe in student loans compared to an average borrower);
- Organizations approved by Nickels for research about how to better support people with federal student loans and similar issues.
How We Collect and Use Traffic and Log Data
Just like any website, Nickels may also collect certain technical information (collectively “Log Data”), that is naturally available when you use our Services. Log Data includes data like IP addresses, the kind of device uses to access the Services, browser type and operating system, referring URLs, and website usage patterns.
Log Data is primarily used to improve the design and functionality of the Service, and for security and similar purposes. We collect Log Data in a variety of ways.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. Nickels may set and access cookies on your computer to track and store information about your preferences. Nickels may gather information about you through cookie technology. For example, Nickels may assign a cookie to you, to limit the amount of times you see a particular notification, or to keep you logged into the Service for a period of time. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.
Some of our Service’s pages may contain electronic images known as Web beacons, which are also called single-pixel gifs. These images allow us to count users who have visited those pages. We also may include Web beacons in promotional e-mail messages or newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your personal data but they are a technique we use to compile aggregated statistics.You may disable Web beacons in your emails by disabling HTML images in your email program, which may also affect other images in emails you receive.
Do Not Track
Disclosure to Protect Legal Rights or if Required by Law
Nickels reserves the right (and you authorize Nickels) to share or disclose your personal data when Nickels determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
- To prevent prohibited or illegal activities or harm to another person;
- When required by any applicable law, rule regulation, subpoena or other legal process; or
Change of Control or Selling Our Business
Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control. If we sell, merge or transfer any part of our business, part of the sale may include your personal information.
Opting Out; Terminating Your Account; Deleting Data
You can opt out of most communications from us by so indicating in the relevant part of your Account profile, by clicking the opt-out link in emails, by emailing us at firstname.lastname@example.org or by other methods that we may provide which match the communication method (e.g., texting STOP in reply to a text message from us). As long as you have an Account with us, we will need to send you certain administrative communications, so you can’t opt out of receiving those communications.
To terminate your relationship with us and delete your Account for the Service, you can email us at email@example.com.
When you request us to delete your Account, your data will be permanently expunged from our primary production servers and further access to your Account will not be possible. However, portions of your data, consisting of aggregate data derived in part from your Account information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media until we overwrite it or deleted according to our standard practices. Nickels keeps these backups to ensure our continued ability to provide the Service in the event of malfunction or damage to our primary production servers. We may also retain Account information as required of us or our partners by applicable law or regulations or to comply with law enforcement.
Our Security Practices
We use a combination of authentication procedures, firewall barriers, and encryption techniques (for example, we always encrypt your data when it’s at rest in our servers, and we use “https” for secured web browsing), among others, to maintain the security of your online session and to protect Service accounts and systems from unauthorized access.
Your Login ID and Password
No Users Under 16
We do not knowingly collect or solicit personal data from anyone under the age of 16. If you are under 16, please do not attempt to register for the Service or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us personal information, please contact us at firstname.lastname@example.org.
Information for Persons Outside the US
If you use our Service from outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law.